Terms of Service
These terms govern your use of HitnReply, the website at hitnreply.com and the application at app.hitnreply.com (the "Service"), operated by HitnReply ("we," "us," "our"). By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you are allowed to do that.
1. What HitnReply does
HitnReply schedules and paces cold outreach sent from Gmail or Google Workspace inboxes that you own and connect yourself. We do not provide the inboxes, we do not provide sending infrastructure, and we do not send on our own behalf. Every email leaves from your account, under your name, and you are the sender of it in every sense that matters legally.
2. Your account
You need an account to use the Service. Keep your password to yourself, tell us promptly if you think someone else has it, and give us accurate details. You are responsible for what happens under your account.
You must be at least 16, and using HitnReply for a business or professional purpose.
3. What you may not do
This is a cold email tool, so this section is the one that matters. You may not use HitnReply to:
- Send unsolicited email in breach of the law where your recipient is, including CAN-SPAM, the GDPR and ePrivacy rules, CASL, or any equivalent.
- Email lists you bought, scraped, rented, or otherwise obtained without a lawful basis.
- Ignore an opt-out. Anyone who asks to stop hearing from you must stop hearing from you, and you must add them to your suppression list.
- Misrepresent who you are, forge headers, or use a misleading subject line.
- Send anything unlawful, fraudulent, phishing, malware-bearing, harassing, or hateful.
- Share one account between people who should each have their own, resell access, or hand your credentials to a third party.
- Attempt to break, overload, reverse-engineer, or circumvent the limits of the Service.
Breaking these is grounds for immediate suspension without refund. We would rather warn you first, and usually will, but we are not obliged to when the harm is ongoing.
4. Your data and your recipients
Your lists, templates and sequences are yours. We claim no ownership of them and we do not use them for anything except running the Service for you.
In return, you are responsible for having the right to hold and contact every person on your lists, and for honouring their legal rights over their own data. Under the GDPR you are the controller and we are your processor. We handle that data only on your instructions, as described in our Privacy Policy, which forms part of these terms.
5. Google accounts
Connecting a Gmail or Google Workspace inbox is subject to Google's own terms, and your use of that inbox must comply with them and with any policy your employer has set. HitnReply requests only the permission needed to send email as you, described in full in the Privacy Policy. You can revoke our access at any time, from HitnReply or directly from your Google account, and doing so will stop your sequences.
Google enforces its own sending limits on every inbox. We pace beneath them, but we do not control them and cannot raise them.
6. Deliverability
HitnReply is built to protect your sending reputation: it paces volume beneath the limits Google sets, raises a new inbox's daily volume gradually rather than starting it at full rate, and spreads sends across the day instead of releasing them in a block. None of that is a guarantee. Whether your email reaches an inbox depends on your domain, your history, your list quality and your copy, all of which are yours. We do not promise delivery, open rates, reply rates, or that any particular message will arrive.
7. Plans and payment
A free plan is available. Paid plans are billed in advance, monthly or annually, through Lemon Squeezy, which acts as the merchant of record and whose terms cover the transaction itself.
Subscriptions renew automatically until cancelled. You can cancel at any time and keep access until the end of the period you have paid for. We do not give partial refunds for time already elapsed, but if something is genuinely our fault, write to us and we will sort it out.
We may change prices with at least 30 days' notice by email. The new price applies from your next renewal, and you can cancel before it takes effect.
8. Plan limits
Each plan sets limits on connected inboxes, leads, and active sequences. Going over a limit does not delete anything. If your plan is reduced, the newest inboxes beyond the new limit are paused rather than disconnected, and your data stays where it is until you choose otherwise.
9. Availability
We aim to keep the Service running and will give notice of planned maintenance where we can. We do not offer a formal uptime guarantee, and the Service is provided as it is. Interruptions do not extend your billing period unless they are prolonged and our fault, in which case tell us.
10. Ending it
You can delete your account at any time from Settings. That removes your data, permanently and immediately.
We may suspend or close an account that breaks section 3, that has not been paid for, or where we are required to by law. Except in cases of clear abuse we will contact you first and give you the chance to export your data.
11. Our intellectual property
The Service, its code, design, and content belong to us. You get a limited, non-exclusive, non-transferable right to use it while your account is active. You may not copy, resell, or create a competing product from it.
12. Warranties and liability
The Service is provided "as is," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent the law allows, our total liability to you for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for lost profits, lost business, lost data, damage to your sending reputation, or any indirect or consequential loss.
Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
13. Indemnity
If someone brings a claim against us because of how you used the Service, including a complaint about email you sent or data you uploaded, you agree to cover our reasonable costs in dealing with it.
14. Changes to these terms
We may update these terms. If a change materially affects your rights we will email you at least 30 days beforehand. Continuing to use the Service after that means you accept the new version; if you would rather not, cancel and we will refund the unused part of your current period.
15. Governing law
These terms are governed by the laws of the Republic of Armenia, and the courts of Armenia have exclusive jurisdiction over any dispute. If you are a consumer in the EU or UK, this does not deprive you of the protections of your own country's mandatory law.
16. Contact
HitnReply
Email: info@hitnreply.com
Website: hitnreply.com